Staying Open a Little Late

A customer came in to our North Little Rock location on Saturday afternoon just before 4 p.m. with a broken iPad. Normally, that repair would take about two hours. (Note: Fixing an iPhone is usually less than 30 minutes). In this case, that would mean staying open past regular hours because we close at 5 p.m. on Saturdays. So, I asked the customer where she was from. She responded: "Stuttgart". Well, Stuttgart is a good hour and a half drive from 2607 McCain Blvd. so I told her we would stay late for her and get it done the same day. She then felt bad. I told her not to worry about it. We didn't mind. I didn't want to make her drive back on a different day just to get her iPad fixed. She was happy.

I have never minded staying open a little late to take care of a customer. I always try to put myself in their shoes and consider what it would be like making a drive back and forth between Stuttgart and North Little Rock (or from Searcy, Batesville, or Newport) only to see a closed business. Or worse, a business that says we're still open but we won't help you because it would inconvenience us a little bit. No, I can't do that to someone. We'll just stay open a little bit late.

The best part of the story is that we finished the repair earlier than we thought and it ended up that I have some mutual friends with this customer. (I mean, we do live in Arkansas where everyone knows everyone else). She was very happy. I was very happy. And, we only had to stay a little bit late so no big deal.

South of the River

We have noticed through the years that not everyone wants to do business "south of the Arkansas River". Maybe it is the intimidating river bridge on I-30. Maybe it's that Little Rock is just too big of a city for some folks. For whatever reason, some people do not like to cross the river.

For example, if you live in Jacksonville, Arkansas the river bridge is only 15 miles from your house. On the other hand, McCain Boulevard is 10 miles from your house. Not much difference you say? Well, to some it is all the difference in the world. Either way, we have solved your problem. If you have a cracked iPhone or iPad screen; if you need to get your broken screen fixed quickly; if your iPad glass is cracked and you want fast and affordable service AND you live in Jacksonville - we have a location in North Little Rock just for you. We are ten minutes from your house. We can fix a cracked iPhone 5 screen in less than 30 minutes. We are convenient. We can repair anything. And, you don't have to travel south of the river to get this done.

In summary, Jacksonville is 10 miles from our First Class Cellular Repair location at 2607 McCain Blvd. We can fix your broken phone quickly. So, why are you still reading this? See you in a minute.

Please Be Careful

We hate that the first blog post of 2014 is about crime but things have been bad lately. There has been an uptick of thefts/robberies related to iPhones in the last few weeks in Central Arkansas. The types of crime and places have varied. An AT&T store was broken into at night, a different repair store was robbed during the day and several individuals have been attacked in parking lots late at night and made to give up their cell phones. It's been bad.

Please be aware of your situation at all times. Don't leave your iPhone laying on the table during lunch. Don't talk on the phone as you are going to your car at night. This makes you look like a victim. Most of the crime has been in Little Rock and North Little Rock but don't be surprised if some of the suburbs in Arkansas are next. You just need to be aware that this is happening and protect yourself. And, please, never try to buy/sell your iPhone on Craigslist. It is very dangerous and several of the robberies have started this way.

So, 2014 is off to a tough start but if you are careful hopefully this will not happen to you.

2013: An Amazing Year

We at First Class Cellular Repair could not be happier about how 2013 turned out. This year our customers made us the number one (by volume) smart device repair business in Central Arkansas. We have three locations: Little Rock, Conway and North Little Rock. However, our customer base is much larger than just the cities where we are located. When it comes to fixing a cracked iPhone or iPad we have customers that live in Cabot, Bryant, White Hall, Benton, Sherwood, Morrilton, Jacksonville and all the places in between. In fact, this year we have regularly had customers in El Dorado and Fayetteville that would mail us a device with a broken screen, to repair liquid/water damage, or fix a power button, along with a host of other issues.

In 2013, we also developed more non-iPhone customers. We can fix any kind of tablet or smart phone. We regularly repair Samsung Galaxy phones and have a new method that has made the fix much more affordable. What will 2014 bring? At a minimum, we will continue to evolve to meet the needs of our customers. And, we want to expand outside of Central Arkansas in the near future. We are currently looking at locations in Jonesboro, Northwest Arkansas and Hot Springs.

Whatever 2014 brings for First Class Cellular Repair one thing will not change: our commitment to you - the customer. We appreciate you making us the highest volume repair business in Central Arkansas. Thanks!

The Last 2013 Giveaway

We have given away a lot of prizes such as iPad's and gift cards during 2013. Now, in the spirit of Christmas, we are doing one more giveaway. Come by our North Little Rock location between now and Saturday at 1 p.m. and register to win a $100 American Express Gift Card. Come on, you'll be out shopping in the McCain Mall area anyway this week so just drop in to sign-up.

If you win the gift card you can immediately turn it into a Christmas present. You can also use it to pay for that cracked iPhone screen you've been wanting fix. This year has marked a great growth period for our company and we always want to give back. See you this week when you register.

We Are Here For You

We are open today at all three of our locations in Conway, North Little Rock and Little Rock. We were also open on Friday for a couple of hours. We made sure that all of our staff was safe but we wanted to be here if you needed us. You never know when you are going to crack your iPhone screen or drop your Droid in a pool of water. We are here for you.

We don't expect to see many customers today (except for the really dedicated Christmas shoppers) but that is not the point. The point is that we had the capability to open and we want to be here for you. That is just how we are. Be safe out there.

Black Friday Special

Come by First Class Cellular Repair in North Little Rock for Black Friday specials on cases and repairs. While you are doing your shopping at McCain Mall and the surrounding Lakewood area in North Little Rock, drop by 2607 McCain Blvd. to check out what we have to offer. We will be doing regular hours of 10 a.m. to 7 p.m.

You can see the exact specials on our Facebook page the Wednesday before Thanksgiving. We know you'll be shopping a great deal between Thanksgiving and Christmas so please come by if we can do anything for you. We can fix your cracked iPhone screen before you finish shopping on your lunch hour. We also have convenient locations in Little Rock and Conway. See you soon.