KEEP YOUR iPHONE COOL

It has been over 100 degrees every day this past week.  We are getting a lot of calls from people whose iPhones shut down and have to cool off.  There are really bad consequences when an iPhone or any smart device overheats.  The components on the logic board can fry themselves and ruin the circuitry to the point we cannot repair it.  The battery itself can overheat and could literally start a fire.  This stuff can be bad.

If your phone is not working properly just let it cool back down at room temperature.  Don't put it in the refrigerator because the extreme change from hot to cold can do more damage.  The best thing to do is not leave it in your car in the first place but, if you do, bring it in and we'll do our best to fix it.  No promises.

ON THE HOUSE

We don't always charge for our services.  Sometimes, the repair is so easy and so quick that we just make it on the house.  An example happened earlier today.  A customer had a speaker that just needed a very simple brushing.  We have the tool already and there is no part involved.  The whole thing took us about 60 seconds.  We didn't charge anything.

Of course, we are a business and we normally charge for our labor and parts.  When it's "on the house" we are hoping that this is building customer trust and loyalty.  First Class Cellular Repair wants to be the premier repair facility in the Little Rock, Arkansas area.  We want you to think of us as here to help and not to rip people off.  In return, we ask that you help us spread the word.  When your screen is cracked and shards of glass are peeling off - we are here for you.  We are your first stop for assistance.

This is an old school way of viewing business.  We are your neighbors.  We are here to listen and provide you with a valuable service.  If we don't provide any value on a particular visit, then it's "on the house".

A DAY AT THE LAKE

We get it.  It's Summertime.  You are sitting around with your friends and having a good time by the pool or maybe out on the boat.  Your friends think it is a great idea to come up behind you and push you into the water. We've all been doing this to people we love for years, right?  The only problem is that now every one carries their smart phone in their pocket.  Ouch!

Twice in one week we have fixed water damage of phones that were in someone's pocket when their "friend" decided to pull a prank.  Unfortunately, the "friend" does not seem to be around when it is time to pay to fix the damage.  The good news is that most liquid damage issues can be repaired for $80 or less.

Yes, we get it.  It is warm outside and jumping in the water is a great way to break the heat.  However, you need to either take the phone out of the pocket or make sure it's a wealthy friend who is willing to pay for the repair.

OUR CUSTOMER SERVICE AREA

We have realized that our customer service area is broader than we thought for our new store on Chenal Parkway.  We certainly expected to get customers needing iPhone repair from Little Rock and North Little Rock.  However, we have had people drive in from Jacksonville, Cabot and Bryant.  We have even had customers come from as far away as Malvern and Stuttgart, Arkansas.  Most of these folks came from referrals of our existing customers.

We want you to know this.  Your friends outside of Central Arkansas can mail us their smart phone and we'll get it right back to them.  We have had people from El Dorado and Fayetteville mail us their phones to repair.  We are here to help.  You can always call us and we can give an estimate on most repairs over the phone.  We know people do not want to be away from their phone very long so we give priority to the mail in business.

We really see the need to provide quality and professional iPhone and smart product repair in Central Arkansas.  We just also want you to know that we can handle business from any place that has a post office or FedEx store.  I guess you could say that our customer service area is the entire world.

CAN YOU...?

The first question that most customers ask starts off with: "Can you..." The answer is almost always "yes". Whether the question is "Can you fix the power button on an iPhone?" or "Can you repair a smart phone that fell in the pool?" the answer is "yes". First Class Cellular Repair is in the "fix it business". That is what we do. Certainly, the most common problem with an iPhone or iPad is a cracked screen. However, we see it all daily.

"Have you ever fixed a smart phone that was run over by a tractor combine?" - Yes. "Have you ever repaired an iPhone that had a Coke spilled onto it?" - Yes. "Have you replaced the battery on a Droid?" - Yes. "Can you help me sync my iPhone to my iTunes account?" - Yes.  We are here to help.  Our technicians see a multitude of issues on any given day.  These experiences allow them to be proficient in solving the most complex repairs.  Additionally, they can talk to each other and work through something if it is truly unique.

So, "Can you...?"  Feel free to keep asking but know that the answer is going to almost always be a resounding "Yes!"

IT IS FACEBOOK FRIDAY TIME FOLKS

Every Friday our business gives something back to the customer.  Common prizes include a free OtterBox, gift certificates to a restaurant and even iPads.  We have also done half-price repairs on iPhones before.  The point of Facebook Friday is to show appreciation for all of our customers.  You are the reason that we exist.

All you need to do to participate is pay attention to our First Class Cellular Repair Facebook page.  The link is http://www.facebook.com/FirstClassCellularRepair.  Each Friday we will post a code word on our wall and the first person that walks through the door and mentions the code word is the winner.  It's that simple.  One time we had a person that was out of state call their friend that was near our store and the two of them split the prize.  You could be our next winner.

New Smart Device Repair Center Opens

Second Location in Central Arkansas

(Little Rock, Arkansas) – First Class Cellular Repair (FCCR) is opening its second location in Central Arkansas. This store will serve walk-in customers in the Little Rock metropolitan area and also handle corporate clients statewide. The store address is 13000 Chenal Parkway, Suite 112 in Little Rock. It is in the same strip center as Five Guys hamburgers. The first FCCR location opened in Conway, Arkansas in June, 2010.

“This business serves the growing need to fix iPhones and all smart devices,” said Pat O’Brien, one of the partners in FCCR, “We provide a convenient and high quality repair experience for our customers.” FCCR fixes all brands of smart phones, tablets and devices such as iPods. The range of repairs include: cracked screens, water/liquid damage, weak batteries and a host of other issues. “Most people are shocked to find out we can fix a phone that was dropped in the swimming pool,” said O’Brien.

First Class Cellular Repair was the brainchild of Jonathan Motl. Mr. Motl has worked in the cellular phone business since his teenage years. In 2010, he convinced Little Rock businessmen James Barnes and Jimmy Batcheller to open up a full-service repair center in Conway at 2501 Dave Ward in the Nutter’s Chapel Shopping Center. “We started slow but once our reputation for high quality repairs penetrated the market we have seen significant sales increases,” said Motl, who is a partner and acts as the operations manager for the business.

FCCR would like to expand this business model to the rest of Arkansas and beyond. However, taking care of customers is the first priority. “Our existing satisfied customers are driving our current growth,” said O’Brien, “We will grow as the demand grows.”

For more information about FCCR, please visit our website at www.fccrepair.com.