Tuesday, September 25, 2012

We Deliver, Well...

A freakish thing happened to a friend yesterday.  He was minding his own business and exiting a gas station in Little Rock.  A reckless driver crossed a couple of lanes of traffic and clipped his car.  Luckily, our friend was not hurt.  However, he had his iPhone sitting on the dash of the car and the phone went flying into a cup of water.  The iPhone was completely dead from liquid damage.

Our friend is in a job where he communicates through his iPhone a lot.  Lots of text messages, lots of phone conferences, etc.  He is in a position of leadership and people need answers and decisions from him on an hourly basis.  It was a real problem when his phone was dead.  So, he brought the liquid damaged iPhone to us and we were able to fix it within 24 hours.  Normally, that is the end of the story.

Well, our friend had a busy schedule today.  Jam packed, if you will.  And, he needed to head out of town on a business trip.  Based upon this need, we became a delivery service today.  We set out to get him his iPhone back so he could start conducting business again.  The only problem is that his office moved to a different part of Little Rock recently and we did not know that.  It took awhile but we finally were able to get his iPhone just in time for him to leave town this afternoon.

Thus, we do deliver sometimes.  This was a long-time friend who had a need. (Plus, his family breaks their smart products about once a month).  We were glad to help.  We don't advertise delivery but we do advertise going above and beyond.  Today was one of those days and we were happy to do it.

Friday, September 14, 2012

iPhone 5 Does Not Surprise

iPhone 5 Does Not Surprise

By all accounts, the new iPhone 5 is a good product.  It is thinner and lighter, has a bigger screen, runs faster, and is just generally an improvement over the iPhone 4s.  What it is not is ground-breaking.  It is not revolutionary.  That is not necessarily a horrible thing.  We view the iPhone 5 as what the iPhone 4s was supposed to be.

The main thing that is impressive about the iPhone 5 is that the marketing by Apple is nothing short of brilliant.  As evidence for this claim, you should take a look at this YouTube video of a segment on the Jimmy Kimmel show - http://goo.gl/Gp1GB - genius!  The Apple brand is so powerful that people just believe anything that Apple tells them.  That is a dangerous proposition but so far Apple has not abused the customer.

Without a doubt, people in Central Arkansas and beyond will be lining up to purchase the new iPhone 5.  There will be people sleeping outside the Little Rock Apple store to be the first to buy the new device.  There will also be people that break their screens and drop their iPhone 5 in the toilet.  That, after all, is why we are in business.  We are here to help.    

Tuesday, September 4, 2012



We believe in giving back to our loyal customers.  Next month, on October 5th in Little Rock and October 12th in Conway we will have Customer Appreciation Days.  We will be cooking some hot dogs and giving away a special prize.  Last year, we gave away an iPad.  Could it be the new iPhone this year?  You'll want to follow us on Facebook to find out: http://www.facebook.com/FirstClassCellularRepair.

Our new Chenal location had a great Summer and we appreciate all of our new customers.  We're always here for you and be sure to watch next month.  Thanks!

Little Rock, Arkansas

North Little Rock, Arkansas