Thursday, June 28, 2012


It has been over 100 degrees every day this past week.  We are getting a lot of calls from people whose iPhones shut down and have to cool off.  There are really bad consequences when an iPhone or any smart device overheats.  The components on the logic board can fry themselves and ruin the circuitry to the point we cannot repair it.  The battery itself can overheat and could literally start a fire.  This stuff can be bad.

If your phone is not working properly just let it cool back down at room temperature.  Don't put it in the refrigerator because the extreme change from hot to cold can do more damage.  The best thing to do is not leave it in your car in the first place but, if you do, bring it in and we'll do our best to fix it.  No promises.

Friday, June 22, 2012


We don't always charge for our services.  Sometimes, the repair is so easy and so quick that we just make it on the house.  An example happened earlier today.  A customer had a speaker that just needed a very simple brushing.  We have the tool already and there is no part involved.  The whole thing took us about 60 seconds.  We didn't charge anything.

Of course, we are a business and we normally charge for our labor and parts.  When it's "on the house" we are hoping that this is building customer trust and loyalty.  First Class Cellular Repair wants to be the premier repair facility in the Little Rock, Arkansas area.  We want you to think of us as here to help and not to rip people off.  In return, we ask that you help us spread the word.  When your screen is cracked and shards of glass are peeling off - we are here for you.  We are your first stop for assistance.

This is an old school way of viewing business.  We are your neighbors.  We are here to listen and provide you with a valuable service.  If we don't provide any value on a particular visit, then it's "on the house".

Tuesday, June 19, 2012


We get it.  It's Summertime.  You are sitting around with your friends and having a good time by the pool or maybe out on the boat.  Your friends think it is a great idea to come up behind you and push you into the water. We've all been doing this to people we love for years, right?  The only problem is that now every one carries their smart phone in their pocket.  Ouch!

Twice in one week we have fixed water damage of phones that were in someone's pocket when their "friend" decided to pull a prank.  Unfortunately, the "friend" does not seem to be around when it is time to pay to fix the damage.  The good news is that most liquid damage issues can be repaired for $80 or less.

Yes, we get it.  It is warm outside and jumping in the water is a great way to break the heat.  However, you need to either take the phone out of the pocket or make sure it's a wealthy friend who is willing to pay for the repair.

Saturday, June 2, 2012


We have realized that our customer service area is broader than we thought for our new store on Chenal Parkway.  We certainly expected to get customers needing iPhone repair from Little Rock and North Little Rock.  However, we have had people drive in from Jacksonville, Cabot and Bryant.  We have even had customers come from as far away as Malvern and Stuttgart, Arkansas.  Most of these folks came from referrals of our existing customers.

We want you to know this.  Your friends outside of Central Arkansas can mail us their smart phone and we'll get it right back to them.  We have had people from El Dorado and Fayetteville mail us their phones to repair.  We are here to help.  You can always call us and we can give an estimate on most repairs over the phone.  We know people do not want to be away from their phone very long so we give priority to the mail in business.

We really see the need to provide quality and professional iPhone and smart product repair in Central Arkansas.  We just also want you to know that we can handle business from any place that has a post office or FedEx store.  I guess you could say that our customer service area is the entire world.

Little Rock, Arkansas

North Little Rock, Arkansas