Tuesday, August 4, 2015

The Wet Dog Days of August

A friend inspired this blog post about water damaged phones. His iPhone 6 took a "tragic dip in the swimming pool" this past Sunday. He sent me a Facebook message asking: "Do you guys just fix cracked phone screens or can you also repair a wet phone?" Me: "Yes, we fix about a dozen of those every day in the Summer."  Bring it by as soon as possible.

There is nothing special about my friend's communication. In fact, it happens a lot in the Summer months when people are around pools and lakes. Arkansas has a lot of each. After four years of fixing water damaged phones I had hoped that all of my friend's already knew we can help them but I guess the marketing never stops - even with people you know well.

Yes, we can and do fix wet phones every day. We do it a lot more in the Summer and we do it most of all during the month of August when people are trying to stretch out those final days before school starts again and the weather gets cooler. We fix liquid damaged phones. Please try and bring them to us right away - same day if possible. And, please spread the word to all my friends that haven't heard yet.

Monday, April 27, 2015

The Re-Break Guarantee

FCCRepair is always trying to listen to our customers and do what is in their best interests. During the last five years of fixing cracked iPhone screens (and many other repairs) we have noticed that some people get their broken screen repaired and then they break it again two months later. That is no fun. In the past, we often times just decided to give the customer a price break since we had just recently fixed their device (could be an iPad, Samsung, etc.). So, now, we have decided to make this informal policy a formal policy.

FCCRepair is very happy to announce: "For most items, if you break your device again within six months of having it repaired with FCCRepair, we will give you an automatic 25% discount from the original repair price."

You can find the full policy at http://fccrepair.com/index.php/about/re-break-guarantee. We want to always evolve and do what is in the best interests of the customer. This Re-Break Guarantee is valid at any of our stores in North Little Rock, Conway or West Little Rock.

Saturday, February 28, 2015

Snow, Ice and Quality Used Phones

The last two weeks have not been fun. Every other day we were making the decision of whether our employees could safely travel to our stores. Thankfully, none of our repair techs had any issues to and from work. And, we stayed open for most of the weather events. We are proud of this fact.

In the midst of all the snow and ice, we also stumbled upon a large inventory of quality used phones and tablets. We have now tested all these devices and they are currently up for sale. If you are looking for an iPhone 4s, iPhone 5 or iPhone 5s we have one for you to buy. We also have several iPads for sale. Just call one of our stores to ask about specifics.

Saturday, February 21, 2015

Best iPhone Repair in Little Rock, Arkansas

It's a boastful claim to say you have the best iPhone repair in Little Rock. To make that claim, you are really saying you can fix anything that is broken with an iPhone (e.g. cracked screen, charge port, battery issues, water damage, etc.). You are saying that you have fast and friendly service, a great warranty and the highest quality ratings on the internet. You are also saying that you can fix more than just iPhones (e.g. Samsung, HTC, iPads, tablets, etc.) and that you are providing the best value in Arkansas whether you live in Conway, North Little Rock, Hot Springs or parts in between.

And, yes, we truly believe FCCRepair provides the best iPhone repair services in Little Rock. Why? Well, today was an example. We had a customer that came into our North Little Rock store with a water damaged iPhone 6. The customer had already been told by someone else that the iPhone simply needed a new screen and it would be fine. But, after we diagnosed it, we decided that was not the case. The water damage was too severe because the phone was left on and the electricity fried the logic board. The iPhone was unfixable.

We told the customer not to put on a new screen because ultimately the repair wouldn't work. They would not be satisfied in the long run. We even pulled out our microscope and showed her what the damage looked like. So, the moral of the story? We could have made a quick buck and done a $200 repair to the iPhone 6 screen. But, that would have been short-sighted. We made the best decision available even though it meant we didn't make any money. Make the best decision - that is all you can ever do in life. And, that is why we truly believe we have the best iPhone repair service in Little Rock.

Tuesday, January 13, 2015

Welcome Back Students!

We want to take a moment to welcome back all the students that attend a college in Central Arkansas. Whether you go to UCA, Hendrix, UALR, Pulaski Tech or any other institutions of higher learning in Arkansas we are glad to have you back from Winter Break. If you ever need us to fix a cracked iPhone screen, repair your iPad or do a free diagnostic on your Samsung Galaxy device just let us know. We are the largest and best place to get your cell phone or tablet fixed in the Little Rock and Conway metro area.

You can also follow us on Twitter @FCCRepair. Have a great semester!

Little Rock, Arkansas

North Little Rock, Arkansas