Wednesday, January 16, 2013

Each One, Teach One

We get a lot of questions on how on to set up e-mail on the iPhone.  We get a lot of questions on Facetime and Bluetooth.  We get a lot of questions on iCloud.  We just get a lot of questions.  So, we have decided to have a class on how to use the iPhone.  It's very exciting.

On January 31st at our West Little Rock store in Chenal we will be conducting our first ever iPhone (and iPad for that matter) class.  It will begin at 6:30 p.m. and last around an hour - unless we're having too much fun to stop.  We're going to have a PowerPoint and everything.  Like I said, it's very exciting.

If you know someone that wants to learn more about how their iPhone works here is the link to sign up:

Thursday, January 3, 2013

New Year, Same Issues

I hope everyone has had a good start to 2013. We had our busiest month ever in December. We could not be happier with serving our customers and keeping their devices working so they can conduct business and enjoy life. There is one thing, though. It's a new year but we are still fighting the same issues - in particular, we are fighting the myth of how liquid damage works and how it is repaired.

Rice is not the answer to liquid damage. In fact, it will probably make the damage worse in many cases. Why? Because liquid damage is like having a cancer inside of a phone. If your body had cancer, would you sit inside a bathtub full of rice and reasonably expect that this would somehow stop the spread of the cancer? Of course not. And, rice won't stop the spread of corrosion inside of a phone.

Here is a really good article that explains in detail the science behind what happens to a liquid damaged phone - The essence of the article is that putting a wet phone into rice actually quickens the development of corrosion inside of the phone. The article also explains why it is easier to repair a water damaged phone rather than one exposed to more acidic liquids such as orange juice or soft drinks. In short, any kind of liquid exposure can start the corrosion process but some liquids corrode faster than others. That is why some phones dropped in water will continue to work for a few weeks (even months) before finally giving out to the cancer-like corrosion growing inside of them.

So, what inspired this blog post? Two things happened. First, I had a friend that threw away a $200 phone because he thought that it was completely destroyed following a swim in the sink. He placed the phone into rice but it never came back on. Then. He. Threw. The. Phone. Away! He didn't know that we fix liquid damage every day. (Note: I'm on a mission to tell everyone now). Second, I had another friend that had water damage last week and put the phone into rice. The phone is working right now. I explained that the corrosion takes longer to develop in some instances. She replied: "Ok, I'll let you know if a problem occurs." I hate to say it, but it is just a matter of time. You see, when you have cancer and don't treat it properly you die. A phone is no different. It may not happen today or tomorrow, but it will eventually happen and by then it will be too late to fix.

Please let us help. We will open your phone and show you where the corrosion is growing. We'll do this for free. Just give us a chance to diagnose the device first. Please don't throw away a $200 phone. Please don't fail to act because someone told you that rice somehow cures liquid damage. There is no scientific reason why that would happen. Yes, sometimes people get lucky. But, if your phone has cancer do you really want to rely on luck to fix it?

Little Rock, Arkansas

North Little Rock, Arkansas