Monday, November 26, 2012

Aaaah....The Holidays

We hope you have the holiday spirit.  We kicked off the season with our Black Facebook Friday promotion.  We sold LifeProof cases for only $50 and had a great response.  We also got in some new Arkansas Razorback iPhone cases and they are a hit.  And next week we'll have Santa Claus posing for pictures...well, not really.  It was a nice thought, though.

The holidays have arrived and we are in a good mood.  First, we want to give thanks for our customers.  We  are still small enough that we know a lot of you by name.  Personally, I love standing at our counter and listening to the stories of how you ended up in our store.  This month alone, they include: "My son dropped my iPad after our team scored a touchdown and he was doing a victory dance"; "I accidentally ran over my iPhone after leaving it on the top of my trunk and forgetting about it"; and "I dropped my iPhone in my margarita".  (NOTE: The last one is my favorite).

Second, we feel more than ever that we are providing value to our customers.  We have had a lot of great customer feedback lately.  We are proud of our track record.  Our Conway, Arkansas store has been in business for two and half years now and we could not be happier.  Our West Little Rock, Arkansas store has been open for six months and it is really starting to take off.  We are seeing a lot of people come in and say "my friend told me about you guys because you did a great job fixing their broken screen".

Finally, it's the holidays!  It's a time to hang out with family, eat a little too much, and think about how lucky we really are in life.  So, we are excited about the holidays and if you come by to see us you'll see what we're talking about.  Happy Thanksgiving and Merry Christmas!

Tuesday, November 13, 2012


We're gonna run a special or two on Black Friday.  We've already made the decision.  We're committed to this promotion.  What will we do? We might do cracked iPhone screen repairs for half-price.  We might discount a Mophie case by 40%.  We might even do an outrageous offer on iPhone Lifeproof cases.  You're gonna want to follow our Facebook page to find out.

One reason we run specials is to make sure that our current customers are letting their friends know that we can help them too.  Also, the holiday season is upon us and everyone benefits by saving a few bucks.  We want to be your first thought when it comes to repairing cellular devices, computers and game systems.

We're not expecting anyone to be sleeping outside our doors in Little Rock or Conway to line up for our Black Friday special.  But, we're gonna make it worth your while if you do!

Saturday, November 3, 2012

YES! We will buy your old phone

Since we started First Class Cellular Repair almost three years ago we have bought old iPhones, iPads, iPods and other brands of phones from customers.  The prices we will pay vary widely depending upon the version of the phone, the condition and whether we can use the phone for parts.  We have paid as much as $450 for a new version iPhone and as little as $20 for a three year old phone.  In short, we need to see the phone before we can make an offer to buy it from you.

The reason for this blog post is we realize that we have not done a good enough job of conveying the message of: "Yes! We will buy your old phone."  We get asked this question daily and that comes even from our loyal customer base.  Therefore, we are going to start pushing this message wide and far.  We are asking you to tell your friends that First Class Cellular Repair will buy their old phone (or tablet, iPod, etc.).  When someone is going to get an upgrade please have them bring their old phone by our Little Rock or Conway location and we'll make them an offer for the old phone.

If you run a business that has 20 old phones sitting in a box collecting dust, please call us and we'll make a visit to your office and see if we can make you an offer on those old phones.  It may not be much and we may not be able to offer anything.  But, at least you will know and we will have made a new friend.  We're happy to do it. Just ask.

Little Rock, Arkansas

North Little Rock, Arkansas