Monday, March 31, 2014

We Fix, and We Buy Samsung Phones

We are always blogging about iPhones. And for good reason. Fixing cracked iPhone screens is how we started out in 2010. But, we now can fix any type of phone or tablet and we're seeing more Samsung devices all the time. We can repair the broken glass on almost all Samsung phones at an affordable rate now. Our prices are really competitive.

We also buy Samsung phones. The new Samsung Galaxy S5 is coming out on April 11th. If you are upgrading, give us a chance to quote you a solid price on buying your current device. You might be surprised at what we can offer. Stop by our locations in North Little Rock, Little Rock or Conway any time in April.

Sunday, March 16, 2014

Staying Open a Little Late

A customer came in to our North Little Rock location on Saturday afternoon just before 4 p.m. with a broken iPad. Normally, that repair would take about two hours. (Note: Fixing an iPhone is usually less than 30 minutes). In this case, that would mean staying open past regular hours because we close at 5 p.m. on Saturdays. So, I asked the customer where she was from. She responded: "Stuttgart". Well, Stuttgart is a good hour and a half drive from 2607 McCain Blvd. so I told her we would stay late for her and get it done the same day. She then felt bad. I told her not to worry about it. We didn't mind. I didn't want to make her drive back on a different day just to get her iPad fixed. She was happy.

I have never minded staying open a little late to take care of a customer. I always try to put myself in their shoes and consider what it would be like making a drive back and forth between Stuttgart and North Little Rock (or from Searcy, Batesville, or Newport) only to see a closed business. Or worse, a business that says we're still open but we won't help you because it would inconvenience us a little bit. No, I can't do that to someone. We'll just stay open a little bit late.

The best part of the story is that we finished the repair earlier than we thought and it ended up that I have some mutual friends with this customer. (I mean, we do live in Arkansas where everyone knows everyone else). She was very happy. I was very happy. And, we only had to stay a little bit late so no big deal.

Little Rock, Arkansas

North Little Rock, Arkansas