Friday, June 22, 2012

ON THE HOUSE

We don't always charge for our services.  Sometimes, the repair is so easy and so quick that we just make it on the house.  An example happened earlier today.  A customer had a speaker that just needed a very simple brushing.  We have the tool already and there is no part involved.  The whole thing took us about 60 seconds.  We didn't charge anything.

Of course, we are a business and we normally charge for our labor and parts.  When it's "on the house" we are hoping that this is building customer trust and loyalty.  First Class Cellular Repair wants to be the premier repair facility in the Little Rock, Arkansas area.  We want you to think of us as here to help and not to rip people off.  In return, we ask that you help us spread the word.  When your screen is cracked and shards of glass are peeling off - we are here for you.  We are your first stop for assistance.

This is an old school way of viewing business.  We are your neighbors.  We are here to listen and provide you with a valuable service.  If we don't provide any value on a particular visit, then it's "on the house".


1 comment :

Little Rock, Arkansas

North Little Rock, Arkansas